Data Privacy & Disclosure Policy

Please read the following statement to learn about Our (defined below) information gathering and dissemination practices.

RAK Hospital having its registered office address at RAK Hospital, Al Qusaidat, P O Box No: 11393, Ras Al Khaimah, UAE.

RAK is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your privacy, as defined below is important to us and we strive to take care and protect the information.

This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer, utilization and protection of your Personal Information (defined below) when you use the RAK Mobile App is available for download at Google Play Store, Apple App Store, operated by RAK or avail any Services offered by RAK through the Application.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to RAK.

The capitalized terms that are used but not defined in this Privacy Policy shall have the same meaning as in our terms of use.

1. CONSENT:

• You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.
• You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilization of Your Personal Information by RAK is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.
• You have the option not to provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.
• Our RAK Mobile Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at mail@rakhospital.com if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.

2. CHANGES TO THE PRIVACY POLICY:

• We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.
• When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or Application. Alternatively, RAK may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.

3. PERSONAL INFORMATION COLLECTED:

In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by RAK. The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:

• Patient/Caregiver/Doctor/Health Care Professional Name,
• Birth date/age,
• Blood group,
• Gender,
• Address (including country and pin/postal code),
• Location information, including Your GPS location,
• Phone number/mobile number,
• Email address,
• Physical, physiological and mental health condition, provided by You and/or Your Healthcare Service provider or accessible from Your medical records,
• Personal medical records and history,
• Valid financial information at time of purchase of product/Services and/or online payment,
• RAK Login ID and password,
• User details as provided at the time of registration or thereafter,
• Records of interaction with RAK representatives,
• Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
• Master and transaction data and other data stored in Your user account,
• Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website or Application that You visit, the time and date of Your visit, the time spent on those pages and other statistics ("Log Data"),
• Any other information that is willingly shared by You.

(Collectively referred to as “Personal Information”).

4. HOW WE COLLECT PERSONAL INFORMATION:

The methods by which We collect Your Personal Information include but are not limited to the following:

• When You register Application,
• When You provide Your Personal Information to Us,
• During the course of Services provided to You by Us,
• When You use the features Application,
• Through Your device, once You have granted permissions to Our Application (discussed below),
• Through HSP pursuant to consultation the Application,
• Using cookies, we collect information that Your browser/app sends whenever You visit Our Website or Application, such as, the Log Data. In addition, we may use third party services such as Pixel that collect, monitor and analyse this. This information is kept completely secure.

5. USE OF PERSONAL INFORMATION:

Your personal information may be used for various purposes including but not limited to the following:

• To provide effective Services.
• To debug customer support related issues.
• To operate and improve the Website or Application.
• To perform academic/studies, clinical or other research and analysis for our understanding, information, analysis, services and technologies in order to provide all users improved quality of care; and ensuring that the content and advertising displayed are customized to your interests and preferences.
• To contact You via phone, SMS, email or third-party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements.
• To advertise products and Services of RAK and third parties.
• To transfer information about You, if We are acquired by or merged with another company.
• To share with Our business partners for provision of specific services You have ordered to enable them to provide effective Services to you.
• To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us.
• To build Your profile Application.
• To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; 
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law;
• To aggregate personal information for research for academic/studies, clinical or other research, statistical analysis, and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated and/or non-personally identifiable form to third parties and affiliates with a purpose of providing services to the users or for the advancement of scientific knowledge about health and disease.

(Collectively referred to as “Purpose(s)”)

6. SHARING AND TRANSFERRING OF PERSONAL INFORMATION:

• We won’t share your personal information to any other third-party services.

7. PERMISSIONS:

· Once you download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on your device. These actions include permission to:

• Read/Write Requires for Attaching the ID card and Insurance Card on Your device's storage.
• View/Access information relating to networks/access networks, including permission to send and receive data through such networks/access networks.
• View/Access device information, including but not limited to the model number, version, operating system information and manufacturer of your device. Access device information including device identification number required to send notification/push notifications.
• Camera Access Requires For Attaching the ID card and Insurance Card on Your device's storage.
• Microphone Requires For Attaching the ID card and Insurance Card on Your device's storage.

8. USE OF COOKIES:

• Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.
• We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.
• We do not control the use of Cookies by third parties. 

9. SECURITY:

• The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy. 

• While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. Further, if You are Secondary User, You hereby acknowledge and agree that Your Personal Information may be freely accessible by the Primary User and other Secondary Users and that RAK will not be able to restrict, control or monitor access by Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.

10. ACCESS:

· If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at mail@rakhospital.com and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

11. COMPLIANCE WITH LAWS:

· You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.

12. TERM OF STORAGE OF PERSONAL INFORMATION:

• RAK may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. RAK will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.
• RAK shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.

13. GRIEVANCE OFFICER:

· We have appointed a grievance officer, whose details are set out below, to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at mail@rakhospital.com and Our officer will attempt to resolve Your issues in a timely manner.